As the COVID-19 pandemic continues to evolve and Connecticut slowly reopens, Eversource is reminding customers of the options and solutions available to them.
Their COVID-19 Payment Program allows customers up to 24 months to pay any past-due balances. It's available to any customer who requests financial assistance during the pandemic. Residential customers must enroll by November 1st and business customers need to sign up before August 1st.
While customers are not currently at risk of losing service as Eversource continues to suspend all customer disconnections, the utility says this flexible payment arrangement provides an option for customers whenever the current moratorium on disconnections ends.
For customers who enroll, no down payment, fees or interest will be charged from March 10th when the pandemic began, to the end of the payment plan. Once an active payment arrangement has been made, the account will be protected from service disconnection for the duration of the payment plan – including whenever the current moratorium on disconnections ends.