State news

Payment plans, assistance programs available to help Conn. residents with heating costs

With winter approaching and heating systems being turned on, Eversource is reminding customers about available resources. In recognition of Heating Assistance Awareness Month in Connecticut, the utility is raising awareness about payment plans and assistance programs, many of which have state income requirements.

Customers who've never needed assistance previously may not realize they qualify for protection from service disconnection and may also be eligible for other programs to reduce past due balances.  The Winter Protection Plan protects income eligible customers from disconnection from November 1 through May 1.

Connecticut’s Energy Assistance Program provides assistance for winter heating costs for thousands of homeowners and renters who meet state income guidelines. Customers can learn more and apply online at


Operation Fuel provides year-round emergency energy and utility assistance for customers facing a financial crisis.

The Matching Payment Program can lower a past due balance with monthly payments for electric or gas heating customers receiving public assistance benefits.  The New Start Program subtracts from overdue balances for electric customers as on-time monthly payments are made. Flexible Payment Plans are available to all customers, regardless of income, to pay their past-due balance over a period of time. Residential customers with active service may be eligible for payment plans up to 18 months.

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